- To use VIP Access Proximity feature, download and install the VIP Access for Desktop on your computer from QR/App Codes Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. Enter this security code along with your.
- Through our partnership with Symantec, Fidelity offers you free use of Symantec’s Validation and ID Protection (VIP) Access app, which generates a randomized 6-digit code on your Mac, PC, or mobile phone each time you attempt to log in.
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Two-factor authentication (2FA), often referred to as two-step verification, is a security process in which the user provides two authentication factors to verify they are who they say they are. All users are required to use two-factor authentication to login into the Mount Sinai network over VPN from a remote location.
In order to use Two Factor Authentication, you must first download and install the Symantec VIP Access application to your mobile device and then register your token which will tie your token to your network account.
Key FOBs (hardware tokens) are available for pick up at the Levy Library on the 11th floor Annenberg building for users who would like a hardware-based token instead of a software-based token.
In order to use Two Factor Authentication, you must first download and install the Symantec VIP Access application to your mobile device and then register your token which will tie your token to your network account.
Key FOBs (hardware tokens) are available for pick up at the Levy Library on the 11th floor Annenberg building for users who would like a hardware-based token instead of a software-based token.
What is the “VIP Access” application?
- Available for Windows, Mac, Android, and iOS devices
- Has a unique ‘Credential ID’… you will register this with your account
- Generates ‘Security Codes’ each time you log in
- New security codes display every 30 seconds
Install the VIP Access
Hint: It’s easiest to use this application on your mobile device / smartphone… you will need it every time you log in remotely (e.g. from home, not on campus)
On your Windows, Apple, or Android Device you can go to https://vip.symantec.com/ to download the device.
Android Devices:
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- Go to https://vip.symantec.com/
- Click on Download
- Select the appropriate download for your operating system or device (Mac or Windows)
- Install the software
Register your Credential ID with your Mount Sinai Network Account
Note: To register your VIP Token you MUST be on the Mount Sinai network! (you must be on campus)
If you are not on the network (for an example, you are at home) you may call the Helpdesk to register your VIP Token remotely. https://movesyola.weebly.com/true-color-finder-download-mac.html.
If you are not on the network (for an example, you are at home) you may call the Helpdesk to register your VIP Token remotely. https://movesyola.weebly.com/true-color-finder-download-mac.html.
- Open a web browser and go to the appropriate registration site:
Hospital Accounts: https://register4vip.mountsinai.org
School Accounts:https://register4vip.mssm.edu - Login in with your AD Account (network ID) and password
- Note if you already registered your VIP token, you will need to enter the PIN to login
- If you do not remember the token, please contact the Helpdesk
- Click Register
- Fill in the form using the information provided by the VIP access application or Hardware Token
- Credential Name: Credential Name: Type in a description of the token device such as: Home PC, iPhone, Android, iPad, key fob, etc…
- Credential ID: This is the fixed 12 digit code from the security token beginning with: AVTxxxxxxxx (key fob) or VSMxxxxxxxx (software token)
- Security Code: It is the 6 digit code from the security token that changes every 30 seconds
- If you have any issues while registering the token, please contact the Helpdesk.
- Click Submit to register your token.
- Your Token is now linked to your network account; you may log in to the VPN using your network ID, password, and the 6-digit PIN
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- Windows Operating Systems
- Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later
- Microsoft Windows 8/8.1 (all versions).
- Microsoft Windows 10 (all versions).
- Mac Operating Systems
- macOS High Sierra (10.13)
- macOS Mojave (10.14)
- iOS Operating Systems
- iOS 9 or later
- Android Operating Systems
- Android 4.1 or later (Coming soon)
- Symantec VIP Access
- Version 4.2 or later
- Click Download and save the installation file to your computer.
- Double-click the installation file to start the installation.
- Follow the prompts to complete the installation.
- Once the utility is installed, double-click on any file protected with Symantec ICE to view the file.
The utility prompts you for authentication- Enter your Symantec Identity account credentials; or
- Register for a Symantec Identity account.
- Make sure you have the latest version of VIP Access installed on your mobile device (Version 4.2 or later).
- The app will prompt you for authentication:
- You may use your corporate credentials if your administrator has set them up for you.
- If not, you can register with Symantec Identity using your corporate email address. Look for the 'Create Account' link to register.
Important set-up instructions for Windows 8 and 10 users
You will need to manually associate HTML files with the ICE utility. Follow these steps:
1. Open the Set Associations panel.
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2. Double click the .html extension.
3. Select Symantec ICE and click OK.
Note: Only encrypted HTML files open with the Symanatec ICE utility. All other HTML files open in your default browser. If you do not make this association, you can still right-click the encrypted file and select Open with > Symantec ICE to view it.
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- If you can't read a protected file by double-clicking on it, right-click it (Windows) or Ctrl+click it (Mac) and open the file with Symantec ICE.
- When prompted for authentication, enter your Symantec Identity account credentials. Your administrator may have pre-configured this account for you. If you do not have one, register for a Symantec Identity account.
- Contact your organization's IT department for assistance with registration and authentication to the Symantec ICE utility.
Important note for Windows 8 and 10 users: If you’re having trouble opening a file with Symantec ICE, you may need to manually associate HTML files in the Set Associations panel. Follow the steps in the Installation Instructions section.
Please review the most common issues below. Install Symantec Vip Access
- I don't know how to open the file. To access an ICE-protected file, you need to 'open' it with VIP Access. This is equivalent to importing the file with another app. External cloud apps vary on how they let you do this. Most use the standard import / export icon, but others may use something different.
- I keep going to the same Get Started page. Tapping an ICE-protected file will take you to the instructions page. Look for the export option on your external app that allows you to open the file with VIP Access.
- I don’t know what sign in credentials to use.
- You may use your corporate credentials if your administrator has set them up for you.
- If not, you can register with Symantec Identity using your corporate email address. Look for the 'Create Account' link to register.
- I’m having trouble signing in.
- You may be using the wrong account to log in. You can use the “Switch User” link to try another account.
- You may not have a Symantec Identity account. You can register using your corporate email address. Look for the “Create Account” link to register.
- You may not be authorized to view the file. Reach out to the sender of the file to request access.
- I tried to open a file through a mobile browser, but I don’t see VIP Access in my import options. You need to access the file through a mobile app, not a mobile browser. Try opening it in the app.
- I have VIP Access, but it doesn't appear as an option when I try to import my file. You need to have version 4.2 or later of VIP Access. Please update the app and try again.
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